Create Dunkin's Next Donut
Bringing back the donut love.
Our client wanted to bring back the excitement around donuts, which had been waning. The solution was the crowd-sourcing contest "Create Dunkin's Next Donut Contest", which inspired DD's fans to create their own custom donut for a chance to win $12,000 and have it sold in 6,300+ U.S. restaurants.
Creatively, the goal was the provide entrants with an intuitive, fun, exciting experience to truly create something unique. Usability testing optimized the experience, moving consumers through the entire creation and submission process, maximizing customer rewards registration, email signup, and retail offer exposure. The variety of creative possibilities (including shape, dough, filling, frosting and toppings) allowed over 950,000 possible unique creations.
In 2009, the project was "too successful" with participation exceeding projections by 2200%! In fact, the online media plan was cut after three days due to traffic being so far ahead of expectations. It was clear that this was going to be a highly engaging promotion. At the end there were over 129,000 entries and 174,000 votes, with people spending an average of nine minutes on the site. There were 90 million national media impressions (a $10 million marketing value). Many of the 12 finalists (or their friends and family) actually created and drove traffic to their own Facebook pages, which they used to solicit votes.
The contest was such a hit, that DD brought it back in 2010. We leveraged much of the site built the prior year; but gave it a facelift to tie into Dunkin's 60th birthday. We also added in functionality, including the ability to save created donuts to one's own personal "My Donuts" section. As a result, we saw even more success with year-over-year increases in unique visitors who entered the contest, unique visitors who created a donut, people who voted, and opt-ins to the DD loyalty program, without any media spend. Engagement with the donut creator continues year-round, with millions of donuts created by fans both in and outside of the promotional periods.
Awards & Recognition:
+ 2010 MITX Finalist: Social Media Strategies
Buzz On The Donut Creator:
+ Dunkin' To Make Create Donut Contest Annual Event
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Watch how the experience unfolds:
See the Web-Only 2010 Teaser Video: